Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or Public Holidays.
If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Spend $200 or less - Flat rate shipping $11.95
Spend over $200 - Free standard shipping
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Edge Early Learning Pick Up
Local pickup is available to families of Edge Early Learning Centre Pimpama only. In the event that local pickup at this location is selected by a customer who does not attend the centre we will attempt to contact them to arrange payment of the shipping cost. If we cannot make contact we will organise for a refund of the order to be returned to the customer via the original method of payment.
Customs, Duties and Taxes
Hera Lane is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Hera Lane is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside of Australia.